Amazon Connect Contact Lens now supports external voice
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Amazon Connect Contact Lens now supports external voice systems, enabling real-time and post-call analytics across different voice platforms.
- Provides comprehensive call analytics including transcripts, sentiment analysis, and content categorization
- Allows existing contact center systems to integrate with Amazon Connect Contact Lens
- Offers agent performance evaluations and automated insights
- Supports consistent analytics across multiple voice systems
- Currently available in US East (N. Virginia) and US West (Oregon) regions
This update enables organizations to leverage advanced voice analytics without fully migrating their contact center infrastructure, improving customer experience and agent performance.
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