Amazon Connect now enables agents to view pre-approved windows when scheduling time off
News
The article discusses a new feature in Amazon Connect that allows agents to view pre-approved time off windows when scheduling time off. This makes it easier for agents to identify available options and adjust their requests accordingly.
Specifically, the article covers:
- Agents can now view pre-approved time off windows for their scheduling group (group allowance) when creating a time off request.
- If there is not enough group allowance available for the requested time off, agents can modify their request or request a supervisor override.
- This feature simplifies the time off process for agents by allowing them to evaluate which days have the required allowance before submitting the request.
- The feature is available in all AWS Regions where Amazon Connect agent scheduling is available.
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