
Amazon Connect now allows agents to schedule time off up to 24 months in advance, providing greater flexibility for personal planning and improved workforce management.


<div>
<p>
Amazon Connect has enhanced its time off scheduling capabilities for contact center agents and managers:
</p>
<ul>
<li>Agents can now schedule time off up to 24 months in advance (previously 13 months)</li>
<li>Managers can upload pre-approved time off windows for scheduling groups up to 27 months ahead</li>
<li>Increased scheduling limits provide greater flexibility for personal planning</li>
<li>Enables better visibility into future staffing needs</li>
<li>Available in all AWS Regions with Amazon Connect agent scheduling</li>
</ul>
<p>
The update improves resource allocation and planning for contact center workforce management.
</p>
</div>


Amazon Connect now supports agent time off scheduling up to 24 months in the future

Related articles

Related articles

Feb 17
2026
Amazon Connect now includes agent time-off requests in draft schedules

Jul 31
2024
Amazon Connect now enables agents to view pre-approved windows when scheduling time off

Aug 5
2024
Amazon Connect now supports additional agent scheduling staffing rules

Oct 31
2025
Amazon Connect now supports scheduling of individual agents