
Amazon Connect now displays agent time-off requests directly in draft schedules, allowing schedulers to quickly identify why agents are unavailable and adjust coverage gaps before publishing schedules.


<div><p>This article announces that Amazon Connect now displays agent time-off requests in draft schedules, improving schedule visibility and planning.</p><ul><li>Draft schedules now show agent time-off requests directly</li><li>Schedulers can quickly identify why agents aren't scheduled for specific periods</li><li>Helps identify coverage gaps before publishing schedules</li><li>Available in all AWS Regions supporting Amazon Connect agent scheduling</li></ul><p>This feature streamlines the scheduling process by providing transparency into time-off requests during draft schedule creation.</p></div>


Amazon Connect now includes agent time-off requests in draft schedules

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