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Amazon Connect launches iOS and Android Chat SDKs to support in-app chat experiences

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The article discusses the launch of iOS and Android Chat SDKs by Amazon Connect to enable in-app chat experiences.

Specifically, the article covers:

  • Amazon Connect Chat now offers SDKs for iOS and Android, allowing in-app chat experiences to improve customer satisfaction and reduce costs
  • The SDKs provide pre-built components for network, session management, and a sample UX application for seamless integration
  • These SDKs leverage the same AI-powered chatbots, routing, configuration, analytics, and agent experience as calls, tasks, SMS, and web calling in Amazon Connect
  • Customers can switch from call queues to in-app chat, reducing wait times and increasing efficiency
  • The SDKs are available in all AWS regions where Amazon Connect Chat is available, with links to admin documentation, GitHub repositories, and sample app examples provided
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