Collecting sensitive information with Amazon Connect Chat

AWS has introduced a secure method for collecting sensitive information within Amazon Connect Chat, addressing challenges of maintaining customer privacy and compliance during digital interactions.

• Enables secure data collection directly in chat without exposing sensitive information in transcripts
• Uses Amazon Connect step-by-step guides with enhanced security controls
• Supports use cases like payment processing, profile updates, and account verification
• Provides no-code UI builder for creating secure forms
• Ensures data is encrypted, not stored in logs, and automatically purged after processing

The solution helps businesses maintain compliance with regulations like PCI DSS, GDPR, and CCPA while delivering seamless customer experiences through secure chat interactions.