Amazon Connect Screen Recording now available in AWS GovCloud (US-West)
Regional Expansion
Amazon Connect screen recording is now available in AWS GovCloud (US-West), extending a key feature to government and public sector customers.
- Enables recording of agent screens during customer interactions
- Supports quality assurance processes for contact centers
- Allows supervisors to gain insights into agent performance
- Helps ensure compliance with regulations
- Identifies opportunities for agent training and development
The feature was previously available in commercial AWS regions and now provides government customers with powerful tools to monitor and improve customer service interactions.
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.