Amazon Connect now supports agent screen recording for ChromeOS
News
Amazon Connect has expanded its screen recording capabilities to support ChromeOS devices, enabling managers to improve agent performance through more comprehensive monitoring.
- Screen recording allows managers to watch agents' actions during customer interactions
- Helps identify coaching opportunities like long contact handle times
- Supports performance improvement across voice calls, chats, and tasks
- Available in all AWS Regions where Amazon Connect is currently offered
This feature provides a more holistic view of agent performance by adding visual context to traditional call and chat reviews.
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