Amazon Connect Contact Lens now lets you enable or disable sentiment analysis
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Amazon Connect Contact Lens now offers organizations granular control over sentiment analysis, allowing them to enable or disable the feature based on specific needs and compliance requirements.
- Enables selective sentiment tracking for different types of customer interactions
- Retains access to other Contact Lens analytics capabilities like transcripts and AI summaries
- Allows organizations to track customer brand perception or protect sensitive interactions
- Available in all regions where Amazon Connect Contact Lens is supported
- Included at no additional cost within existing Contact Lens pricing
This update provides flexibility for organizations to manage sentiment analysis while maintaining comprehensive conversational insights.
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