Amazon Connect Contact Lens now supports conversational analytics in 34 new languages
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Amazon Connect Contact Lens has expanded its conversational analytics capabilities to support 34 new languages and enabled real-time analytics for 21 additional languages.
- New languages added include Afrikaans, Arabic, Bengali, Chinese (Cantonese), Greek, Hebrew, and many more
- Now supports a total of 67 languages for conversational analytics
- Features include call transcription, customer sentiment analysis, and contact driver discovery
- Generally available in multiple AWS regions across US, Asia Pacific, Canada, and Europe
- Helps organizations monitor and improve contact center quality and agent performance
This expansion allows businesses to gain deeper insights into customer interactions across a much broader range of languages and communication styles.
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