
Amazon Connect now enables bulk removal of agent schedules, allowing managers to efficiently remove shifts for up to 400 agents in a single action, saving time and improving productivity.


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Amazon Connect has introduced a new bulk removal feature for agent schedules, enhancing contact center management efficiency.
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<ul>
<li>Allows removing schedules for up to 400 agents in a single day</li>
<li>Can remove schedules for up to 30 days for a single agent</li>
<li>Enables quick removal of shifts for closed contact centers or departing employees</li>
<li>Improves manager productivity by eliminating manual, time-consuming schedule adjustments</li>
<li>Available in all AWS Regions supporting Amazon Connect agent scheduling</li>
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<p>
This feature streamlines agent schedule management, making it easier for contact center managers to handle workforce planning and schedule changes.
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Amazon Connect now provides bulk removal of agent schedules

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