Amazon Connect now supports audio optimization for Omnissa cloud desktops
News
Amazon Connect now supports audio optimization for Omnissa cloud desktops, enhancing the voice experience in Virtual Desktop Infrastructure (VDI) environments.
- Automatically optimizes audio by redirecting media from agent's local desktop to Connect
- Simplifies agent experience by reducing network hops
- Allows agents to log into Omnissa remote desktop and start accepting calls
- Supports custom agent user interfaces using Amazon Connect open source JavaScript libraries
- Available in all AWS regions where Amazon Connect is offered
This update improves audio quality and streamlines the process for agents working in virtualized desktop environments.
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