
    Amazon Connect agent workspace now enables audio optimization for Citrix and Amazon WorkSpaces virtual desktops, improving voice quality and reducing call latency for customer service agents.


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<p>
Amazon Connect has enhanced its agent workspace with audio optimization for virtual desktop environments like Citrix and Amazon WorkSpaces.
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<ul>
<li>Enables audio redirection from virtual desktop infrastructure (VDI) to local devices</li>
<li>Improves voice quality for customer service agents working on virtual desktops</li>
<li>Reduces audio latency during voice calls</li>
<li>Enhances overall communication experience for both agents and customers</li>
</ul>
<p>
This feature is available across various Amazon Connect regions and aims to optimize remote agent performance in virtual desktop environments.
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Amazon Connect agent workspace now supports audio optimization for Citrix and Amazon WorkSpaces virtual desktops

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