Amazon Connect enhances communication limits for Outbound Campaigns
News
Amazon Connect has introduced new features for Outbound Campaigns to improve communication management and customer engagement:
- Added instance-level communication total limit control
- Enables businesses to manage overall outbound communication across campaigns
- Helps ensure compliance with regulations like TCPA
- Allows opting out of limit controls for critical campaigns
- Supports important communications like fraud alerts or emergency notifications
The new capabilities are available in multiple AWS regions, including US East, US West, Africa, Asia Pacific, Canada, and Europe, providing businesses with more flexible and targeted customer communication strategies.
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