Amazon Connect launches additional APIs to update and delete cases and related case items
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Amazon Connect has launched new APIs for case management, enhancing its ability to handle customer service interactions programmatically.
- New APIs enable deletion of cases, case comments, and contact associations
- Allows removal of sensitive customer information from cases
- Can delete cases upon customer request
- Available in multiple AWS regions including North America, Europe, and Asia Pacific
These updates provide more flexibility for organizations using Amazon Connect Cases, allowing for better data management and privacy control.
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