
    Amazon Connect now provides detailed disconnect reasons for outbound calls, offering deeper telecom error code insights to help contact centers troubleshoot call connection failures more effectively.


<div>
<p>
Amazon Connect has enhanced its outbound call disconnect reason reporting to provide more detailed insights into call failures.
</p>
<ul>
<li>New detailed disconnect reasons based on standard telecom error codes</li>
<li>Enables faster troubleshooting of call connection issues</li>
<li>Reduces need for creating support tickets to understand failure reasons</li>
<li>Improves reporting capabilities with granular disconnection data</li>
<li>Offers real-time visibility through Contact Trace Records</li>
</ul>
<p>
The feature is now available in all AWS regions where Amazon Connect is offered, helping contact centers better understand and analyze call disconnection patterns.
</p>
</div>


Amazon Connect adds detailed disconnect reasons for improved call troubleshooting

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