Amazon Connect Cases now supports date range filters in the case list view
News
Amazon Connect Cases has introduced a new feature that allows filtering of case lists by date ranges, enhancing case management for contact center teams.
- Users can now filter cases by creation and modification dates
- Supports filtering for monthly reporting and recent activity tracking
- Enables proactive identification of potential SLA breaches
- Available in multiple AWS regions across North America, Europe, Asia Pacific, and Africa
This update provides contact center managers and agents with more flexible and efficient tools to manage and monitor their case workloads.
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