Amazon Connect outbound campaigns supports ring time configuration for unanswered calls
News
This article announces that Amazon Connect outbound campaigns now supports configurable ring time for unanswered calls.
- Campaign managers can set ring duration between 15 and 60 seconds before marking calls as "no answer"
- Each contact records precise ringing start and end times for reporting and traceability
- Configurable ring time helps balance calling efficiency with customer reach
- Analytics provide visibility into call patterns and connection success rates
- Feature enables refinement of calling strategies and improved campaign effectiveness
- Available across multiple AWS regions globally with pay-as-you-go pricing
This feature gives Amazon Connect users better control over outbound campaign performance through customizable ring time settings and enhanced analytics.
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