Amazon Connect Outbound Campaigns adds multi-contact time zone detection

This article announces an enhancement to Amazon Connect Outbound Campaigns that improves time zone detection for multi-contact customer profiles.

• Detects customer time zones using all phone numbers and addresses, not just primary contact
• Delivers messages only during hours overlapping all detected time zones
• Skips profiles when no time zone overlap exists in configured delivery window
• Available in all AWS Regions where Amazon Connect Outbound Campaigns operates
• No additional cost for this capability

This update ensures outbound campaigns respect multiple time zones for individual customers, improving delivery accuracy and compliance with contact preferences.