Amazon Connect now supports dynamic dialing mode switching for outbound campaigns

This article announces the general availability of dynamic dialing mode switching for Amazon Connect Outbound Campaigns, enabling real-time strategy adjustments during active campaigns.

• Switch between preview and non-preview dialing modes without stopping campaigns
• Optimize agent productivity and campaign efficiency in real-time
• Adapt to changing business needs and agent availability throughout the day
• Available at no additional cost across all supported AWS regions
• Eliminates need to restart campaigns to adjust dialing strategies

This feature provides contact centers with flexible, adaptive dialing strategies that respond to real-time operational conditions without campaign interruptions.