Amazon Connect launches granular access controls for analytics dashboards
News
This article announces granular access controls for Amazon Connect analytics dashboards, enabling resource-based visibility restrictions.
- Apply resource tags to control dashboard metrics visibility for agents, queues, and routing profiles
- Filter metrics by tags to view aggregate data for tagged resources
- Example: Tag agents with Department:Customer Service to restrict manager access
- Available in all AWS commercial and GovCloud (US-West) regions where Amazon Connect operates
Amazon Connect dashboards now support fine-grained access control through tagging, improving security and data visibility management for contact center teams.
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