Amazon Connect now supports creation of custom metrics for use in dashboards and APIs
News
This article announces that Amazon Connect now supports creation of custom metrics for contact center performance analysis without coding.
- No-code interface for supervisors to create tailored performance metrics
- Supports mathematical operations: addition, subtraction, sum, average
- Custom metrics available in dashboards and APIs
- Examples: average handle time by customer segment, agent time by product line
- Available in all AWS regions where Amazon Connect is offered
In summary, Amazon Connect custom metrics enable supervisors to build business-specific performance measurements easily without technical expertise.
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