
Amazon Connect dashboards now support filtering metrics by custom business dimensions like product lines and customer segments, enabling customized performance analysis and targeted agent training identification.


<div><p>This article announces that Amazon Connect dashboards now support filtering metrics by custom business dimensions, enabling more granular performance analysis.</p><ul><li>Filter metrics by custom business dimensions like divisions, product lines, or customer segments</li><li>Create business dimensions using predefined attributes for dashboard customization</li><li>Compare metrics across dimensions to identify training and optimization opportunities</li><li>Available in all AWS commercial and GovCloud (US-West) regions where Amazon Connect operates</li></ul><p>Amazon Connect dashboards now offer enhanced customization capabilities, allowing organizations to analyze contact center performance across their specific business dimensions.</p></div>


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