Amazon Connect dashboards now support filtering metrics based on custom business dimensions
News
This article announces that Amazon Connect dashboards now support filtering metrics by custom business dimensions, enabling more granular performance analysis.
- Filter metrics by custom business dimensions like divisions, product lines, or customer segments
- Create business dimensions using predefined attributes for dashboard customization
- Compare metrics across dimensions to identify training and optimization opportunities
- Available in all AWS commercial and GovCloud (US-West) regions where Amazon Connect operates
Amazon Connect dashboards now offer enhanced customization capabilities, allowing organizations to analyze contact center performance across their specific business dimensions.
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