Amazon Connect now supports multiple choice and date questions in evaluation forms
News
This article announces new evaluation question types for Amazon Connect, enabling managers to capture more detailed performance insights on agent interactions.
- Multiple choice questions allow selecting multiple answers in evaluation forms
- Date questions capture specific dates for customer and agent actions
- Example use cases include tracking products of interest and loan application timelines
- Feature available in all Amazon Connect regions
Amazon Connect now provides enhanced evaluation capabilities for more comprehensive agent and AI performance assessment.
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