Amazon Connect now provides case data in analytics data lake
News
This article announces that Amazon Connect now provides case data in its analytics data lake, enabling easier report generation and insights analysis.
- Case data integrates with Amazon Connect analytics for custom reporting
- Use Amazon Athena and QuickSight to analyze case trends without complex pipelines
- Analyze case volume by type, handling across shifts, and contact sentiment
- Available in 10 AWS regions across North America, Europe, Asia Pacific, and Africa
This enhancement simplifies case analytics for Amazon Connect users by eliminating the need for custom data pipeline development.
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