Amazon Connect outbound campaigns now supports hourly segment refresh
News
This article announces that Amazon Connect Outbound Campaigns now supports hourly segment refresh, down from the previous 24-hour minimum.
- Campaigns can refresh segments as frequently as every hour
- Enables reaching newly eligible customers throughout the day
- Collections teams can contact newly delinquent accounts same afternoon
- Healthcare providers can send appointment reminders within one hour
- Multi-step journeys enroll new customers continuously, not daily batches
- Available in all AWS Regions where Amazon Connect Outbound Campaigns operates
- No additional cost for this capability
- Enable via Amazon Connect console or API
Hourly segment refresh allows Amazon Connect Outbound Campaigns to respond faster to business changes and customer eligibility updates.
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