Amazon Connect Customer now supports up to 5,000 agents per schedule

This article announces that Amazon Connect Customer now supports significantly higher agent scheduling capacity, enabling larger workforce management within a single schedule.

• Supports up to 5,000 agents per schedule for larger business units
• Enables multi-skilled agent scheduling across shared agent pools
• Increased limits: 350 agents per staffing group, 300 staffing groups per forecast group
• Eliminates need to split scheduling across multiple runs
• Reduces operational complexity and improves schedule optimization
• Available in all AWS Regions supporting Amazon Connect scheduling

This update simplifies workforce scheduling for large enterprises by consolidating agent management into single schedules, reducing administrative overhead.