
Amazon Connect Customer agent scheduling now supports up to 5,000 agents per schedule, enabling larger business units and multi-skilled agent pools to be managed within a single schedule while reducing operational complexity.


<div><p>This article announces that Amazon Connect Customer now supports significantly higher agent scheduling capacity, enabling larger workforce management within a single schedule.</p><ul><li>Supports up to 5,000 agents per schedule for larger business units</li><li>Enables multi-skilled agent scheduling across shared agent pools</li><li>Increased limits: 350 agents per staffing group, 300 staffing groups per forecast group</li><li>Eliminates need to split scheduling across multiple runs</li><li>Reduces operational complexity and improves schedule optimization</li><li>Available in all AWS Regions supporting Amazon Connect scheduling</li></ul><p>This update simplifies workforce scheduling for large enterprises by consolidating agent management into single schedules, reducing administrative overhead.</p></div>


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