Amazon Connect Customer expands generative AI-powered post-contact summaries to eight new languages
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This article announces the expansion of Amazon Connect Customer's generative AI-powered post-contact summaries to eight new languages and regional English variants.
- Post-contact summaries now support Portuguese, French, Italian, German, Spanish, Chinese, Japanese, and Korean
- Regional English variations added: British, Australian, and other locales
- Summaries available across voice, chat, and email channels
- Agents complete after-contact work faster without reading full transcripts
- Managers can review contacts across multiple languages and regions
- Feature available in all AWS Regions supporting Amazon Connect Customer
Amazon Connect Customer now enables global organizations to automatically generate multilingual post-contact summaries, improving efficiency and visibility across international support teams.
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