Amazon Connect’s AI assistant is now available in the UI builder
News
This article announces the integration of Amazon Connect's AI assistant into the UI builder, enabling contact center managers to create and modify views using natural language without coding expertise.
- Managers describe UI needs in natural language; assistant generates components
- Reduces time and expertise needed to build Views by up to 70%
- Supports creating feedback forms, configuring layouts, and applying styling
- Assistant recommends components, explains options, and troubleshoots issues
- Available in 11 AWS regions including US, Canada, Africa, Asia Pacific, Europe, and GovCloud
Amazon Connect's AI assistant streamlines UI creation for contact center managers, enabling rapid view development without manual coding or extensive technical expertise.
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
Jul 28
2025
2025
Amazon Connect’s UI builder launches an improved UX/UI
Dec 2
2024
2024
Amazon Connect launches AI assistant for customer segments and trigger-based campaigns
May 27
2026
2026
Amazon Connect Customer now uses generative AI to automatically evaluate self-service interactions
Jun 8
2026
2026
Amazon Connect Customer now offers AI agent trace details for self-service voice interactions
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.