Amazon Connect Customer now optimizes placement of ad-hoc activities in agent schedules

This article announces Amazon Connect's new feature that automatically optimizes placement of ad-hoc activities in agent schedules, reducing manual scheduling effort while maintaining service levels.

• Automatically finds optimal times to schedule non-productive activities like training or meetings
• Supports flexible placement methods: anytime within shift, specific time windows, or relative to shift times
• Minimizes impact to service level goals when scheduling activities
• Eliminates manual supervisor effort in finding optimal scheduling times
• Available in all AWS Regions where Amazon Connect agent scheduling is supported

This feature improves supervisor productivity and ensures consistent customer service levels by automating ad-hoc activity scheduling.