Amazon Connect Customer now lets managers chat with their data
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Amazon Connect Customer now lets managers chat with their data in plain language to get answers, evidence, and recommended fixes in seconds.
- Searches across 150+ metrics on self-service, agent, and queue performance
- Identifies automation candidates by analyzing handle time and after-contact work
- Provides prioritized action plans with confidence scores and projected impact
- Enables deep investigation within single conversation without dashboard navigation
- Available in all AWS Regions supporting Amazon Connect Customer AI Agents
Managers can now obtain insights that previously required analysts and weeks of investigation instantly through natural language queries.
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