Best practices for using Amazon Connect audio optimization for Citrix

This article covers best practices for using Amazon Connect audio optimization for Citrix to improve audio quality and reduce host server resources for contact center agents working in a Citrix Virtual Desktop Infrastructure (VDI) environment.

Specifically, the article covers:

• Solution overview and architecture
• Prerequisites and requirements for Citrix environment
• Step-by-step guide to set up the network, deploy the optimized Embedded or Custom CCP, configure security profiles, and test the solution
• Highlights of key sample code functionality
• Troubleshooting tips and logs to analyze
• Cleanup steps
• Recommendations and known limitations