Amazon Connect now offers screen sharing capability for agents to quickly understand issues and guide customers, improving resolution time and customer experience while ensuring security by restricting screen sharing to specific web pages.

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<p>The article announces that Amazon Connect now offers a screen sharing capability for agents to better assist customers during calls.</p>
<p>Specifically, the article covers:</p>
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<li>Screen sharing enables agents to see customers' screens for faster issue resolution</li>
<li>Customers can share context via screen sharing during Amazon Connect Web and Video calls</li>
<li>Screen sharing can be restricted to certain web pages for security</li>
<li>It can be added to voice/video calls with minimal coding using Amazon's widget</li>
<li>Customization is possible using Amazon's SDK</li>
<li>The feature is available in multiple AWS regions</li>
<li>Links are provided to documentation and pricing information</li>
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Amazon Connect now offers screen sharing

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