Your unified view of travelers and guests from Amazon Connect Customer Profiles
Contact Center Blog
AWS has announced Amazon Connect Customer Profiles for travel and hospitality, a new service to help companies create unified customer views and deliver more personalized experiences.
- Addresses customer data fragmentation across multiple systems and sources
- Combines customer data from over 75 sources with real-time profile resolution
- Provides enterprise-grade data handling supporting terabytes of information
- Offers generative AI capabilities to create customer segments and predict behavior
- Enables instant customer search using multiple identifiers
- Includes an explorer interface for comprehensive customer-360 view
The service aims to help travel and hospitality companies overcome loyalty challenges by offering more personalized and consistent customer experiences across different touchpoints.
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