Amazon Connect Chat now supports in-flight data redaction and message processing
News
This article announces new message processing capabilities for Amazon Connect Chat, including automatic sensitive data redaction and custom message processing features.
- Intercepts and processes chat messages before reaching participants
- Automatically detects and redacts sensitive data like credit card and social security numbers
- Supports multiple languages: English, French, Portuguese, German, Italian, Spanish
- Offers generic or entity-specific placeholder replacement options
- Enables custom processors for translation, profanity filtering, and compliance needs
- Available in 10 regions across North America, Europe, Asia Pacific, and Africa
Amazon Connect Chat now provides built-in compliance and security through automated sensitive data redaction and extensible message processing capabilities.
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